Frequently Asked Questions

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Chargeback fraud is also known as friendly fraud and involves fraudulent refunds issued to first parties for food that was successfully delivered. 

When speaking with your agent to set up your policy, please follow the steps for our Deli-Sure audit app. The app incorporates a strict criteria checklist to ensure a transparent and smooth delivery process and reduce refunds and ensure happy customers, drivers and restauranters.

No. You do not need a new appraisal during the renewal or coverage change process.